Terms & Conditions

Legal name: Concept-X EOOD

Trading as: Kraken MX-5

Registered in: Bulgaria

Registered address: West Industrial Zone, Vratsa 3000, Bulgaria

Company registration (EIK): 204826901

VAT number: BG204826901

Contact: [email protected]

Unless otherwise indicated, the Site and all its content, features, and functionality, including but not limited to text, graphics, logos, icons, images, audio, video, data compilations, software, product designs, CAD models, installation guides, and the compilation thereof, are owned by or licensed to Concept-X EOOD and are protected by copyright, trademark, patent, and other intellectual property or proprietary rights laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for personal, non-commercial purposes only (specifically, browsing products and making purchases for your own use).

You must not: reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any material from the Site without prior written permission; use any product images, technical specifications, installation guides, or design files for commercial purposes without our express written consent; copy, reverse engineer, or replicate any product designs or engineering specifications published on the Site.

3.1 Product information. We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the Site. However, we cannot guarantee that your computer monitor's display of any colour will be accurate, nor can we guarantee that all product specifications or measurements will be error-free. All products are turbo systems and conversion kits designed, manufactured, and tested in-house for Mazda MX-5 vehicles. They are intended for use by qualified automotive professionals or experienced enthusiasts.

3.2 Vehicle compatibility. Compatibility information is provided as guidance. It is your responsibility to verify that any product is suitable for your specific vehicle, taking into account model year, variant, existing modifications, and local regulations. We are not liable for any incompatibility resulting from modifications to your vehicle not disclosed at the time of purchase.

3.3 Intended use. Our products are designed for motorsport, track use, and off-road applications unless specifically stated otherwise. It is your responsibility to ensure that any modifications comply with your local road vehicle regulations, emissions standards, and insurance requirements.

By using the Site, you represent and warrant that: you have the legal capacity and agree to comply with these terms and conditions; you are at least 18 years of age; you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; you will not use the Site for any illegal or unauthorised purpose; your use of the Site will not violate any applicable law or regulation; the information you provide during the ordering process is accurate, complete, and current.

5.1 Placing an order. When you place an order through the Site, you are making an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability; errors in product or pricing information; suspected fraudulent activity; inability to verify your identity or payment information.

5.2 Pricing. All prices displayed on the Site are in the currency indicated at the point of sale. Prices are net and exclusive of: shipping costs (calculated at checkout based on destination and parcel dimensions); import duties, taxes, and customs charges payable in your country on delivery, which are your responsibility. We reserve the right to change prices at any time without notice. The price applicable to your order is the price displayed at the time you place the order.

5.3 VAT and taxes. Prices shown exclude any VAT, import duties, or local taxes applicable in your country. These charges are imposed by your government and are your responsibility on delivery.

5.4 Payment. We accept payment via credit/debit card and PayPal. Payment is processed by Stripe or PayPal and is taken at the time of order. We do not store your full card details.

6.1 Shipping. We ship internationally via express courier. Shipping costs are calculated based on the destination, weight, and dimensions of your order and are displayed at checkout before you complete your purchase.

6.2 Lead times. Many of our products are built to order. Estimated lead times are displayed on product pages where applicable. These are estimates only and do not constitute guaranteed delivery dates.

6.3 Import VAT and duties. Orders delivered to the United Kingdom are subject to UK import VAT and any customs duty, payable on delivery. These charges are not included in our prices and are your responsibility. They are collected by HM Revenue & Customs, not by us, and are not refundable by us. Where an order is returned, you should reclaim them from HM Revenue & Customs.

6.4 Risk of loss. Risk of loss and title for products purchased from us pass to you upon delivery to the carrier.

7.1 Right of withdrawal and returns window. If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. As a goodwill gesture we extend this period to 30 days for eligible in-stock items. To start a return, contact us at [email protected] with your order number and a clear statement of your decision to return.

7.2 Built-to-order and configured items (final sale). Products built to order or configured to your specification, including turbo kits and other made-to-order fabrication, are made to your specifications and are final sale. They are not eligible for change-of-mind return or withdrawal. This does not affect your rights where goods are faulty, not as described, or not fit for purpose (see 7.7). Also excluded from change-of-mind return are products that have been installed, fitted, modified, or are no longer in their original condition.

7.3 Condition of returned goods and inspection. Returnable goods must be sent back unused, uninstalled and in their original packaging. Every return is inspected on receipt. We may deduct from your refund the reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, for example signs of fitting, wear or use beyond inspection. A further deduction may apply where the original packaging is not returned, or is damaged so that it cannot be reused.

7.4 Return shipping and risk. Unless the goods are faulty or we have made an error, you are responsible for the cost of returning the goods to us. The original outbound shipping you paid is not refundable. Goods remain at your risk in transit until we receive them; we recommend a tracked, insured service.

7.5 Refused, uncollected or undeliverable parcels. If you refuse delivery, fail to collect, or a parcel is returned to us undelivered for any reason other than a fault or our error, you remain responsible for the original outbound shipping, the cost of return carriage to us, and any reduction in value under 7.3. Import duties and taxes you paid to your own customs authority are reclaimed by you from that authority and are not refunded by us. These amounts are deducted from any refund otherwise due. Where they exceed the value of the order, no refund is payable.

7.6 Refunds. Where a refund is due, it is issued to your original payment method within 14 days of our receiving the returned goods, or proof that they have been sent back, whichever is earlier, and after inspection. The refund is the price paid for the returned goods, less any deductions set out in this section and less non-refundable shipping and, where applicable, duties.

7.7 Faulty products. If a product is faulty, contact us at [email protected] within 30 days of delivery. We will arrange collection at our expense and provide a repair, replacement or full refund as appropriate. Your statutory rights are not affected.

8.1 Manufacturer warranty. Specific warranty terms (duration, coverage, exclusions) are stated on individual product pages. Where no specific warranty is stated, products carry a minimum 12-month warranty against manufacturing defects.

8.2 Warranty exclusions. Warranty does not cover: normal wear and tear; damage resulting from improper installation; damage resulting from use in conditions exceeding the product's stated specifications; damage resulting from modifications to the product; damage resulting from lack of maintenance; products installed on vehicles with pre-existing mechanical faults that affect the product.

8.3 Warranty claims. To make a warranty claim, contact us at [email protected] with your order number, a description of the defect, and photographic evidence where possible.

You may not access or use the Site for any purpose other than that for which we make it available. As a user of the Site, you agree not to: systematically retrieve data or other content from the Site to create or compile a collection, database, or directory without written permission; circumvent, disable, or otherwise interfere with security-related features of the Site; engage in automated use of the system, such as using scripts to scrape, spider, or index the Site; attempt to impersonate another user or person; use the Site in a manner inconsistent with any applicable laws or regulations; upload or transmit viruses, Trojan horses, or other material that interferes with any party's uninterrupted use of the Site; use the Site to advertise or offer to sell goods and services; decipher, decompile, disassemble, or reverse engineer any of the software comprising the Site; copy or adapt the Site's software, including but not limited to HTML, JavaScript, or other code; use any device, software, or routine that interferes with the proper working of the Site; use the Site in any way that competes with us or our business; collect or track the personal information of other users.

The Site may contain links to other websites ('Third-Party Websites') and articles, photographs, text, graphics, designs, specifications, or other content belonging to or originating from third parties ('Third-Party Content').

We do not investigate, monitor, or check Third-Party Websites or Third-Party Content for accuracy, appropriateness, or completeness. We are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site.

Inclusion of any linked content does not imply our endorsement or approval.

We reserve the right, but not the obligation, to: monitor the Site for violations of these terms and conditions; take appropriate legal action against anyone who violates the law or these terms and conditions; refuse, restrict access to, limit the availability of, or disable any of your contributions or any portion thereof; remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

We care about data privacy and security. Please review our Privacy Policy.

By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these terms and conditions.

We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these terms and conditions.

Upon termination, your right to use the Site will cease immediately. If you wish to terminate your account, you may simply discontinue using the Site or contact us to request account deletion.

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We have no obligation to update any information on our Site.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.

These terms shall be governed by and defined following the laws of Bulgaria. Concept-X EOOD and yourself irrevocably consent that the courts of Bulgaria shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

EU consumer alternative dispute resolution: If you are a consumer in the EU, you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr to resolve disputes online.

16.1 Informal negotiations. To expedite resolution and control the cost of any dispute, you and we agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating any court proceedings. Such informal negotiations commence upon written notice from one party to the other via email.

16.2 Binding jurisdiction. Any legal proceedings you institute against us must be brought exclusively in the courts of Bulgaria. If you are an EU consumer, you may also bring proceedings in your country of residence.

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

The Site is provided on an 'as-is' and 'as-available' basis. You agree that your use of the Site and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranties or representations about the accuracy or completeness of the Site's content or the content of any websites linked to the Site and we will assume no liability or responsibility for any errors, mistakes, or inaccuracies of content and materials; personal injury or property damage resulting from your access to and use of the Site; unauthorised access to or use of our secure servers; interruption or cessation of transmission to or from the Site; bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Site by any third party.

Note regarding product use: Our products are precision-engineered components intended for installation by qualified professionals. Improper installation or use beyond stated specifications may result in vehicle damage or personal injury. We disclaim all liability for damages arising from improper installation or use.

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site, even if we have been advised of the possibility of such damages.

Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.

Nothing in these terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited by applicable law.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, made by any third party due to or arising out of: your use of the Site; breach of these terms and conditions; any breach of your representations and warranties set forth in these terms and conditions; your violation of the rights of a third party, including but not limited to intellectual property rights; improper installation or use of products purchased from us.

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.

You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Site.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, pandemic, supply chain disruptions, failure of third-party services, or any other event beyond our reasonable control.

These terms and conditions and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us.

Our failure to exercise or enforce any right or provision of these terms and conditions shall not operate as a waiver of such right or provision.

These terms and conditions operate to the fullest extent permissible by law.

We may assign any or all of our rights and obligations to others at any time without notice.

If any provision or part of a provision of these terms and conditions is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable and does not affect the validity and enforceability of any remaining provisions.

If you have any questions or concerns regarding these terms and conditions, please contact us at:

Concept-X EOOD (trading as Kraken MX-5), West Industrial Zone, Vratsa 3000, Bulgaria. Email: [email protected]. Orders: [email protected]. Company Registration (EIK): 204826901. VAT Number: BG204826901.